Epicurean Day Tours Pty Ltd Terms and Conditions
Trading as “Epicurean Food and Wine Tours” and “Tours for Two”
ABN : 46916898513
If any tour event (Private or Small Group) cannot go ahead due to coronavirus (COVID-19), that affect travel or closures guests are entitled to a refund for any services not provided. Epicurean may deduct reasonable expenses, such as bank fees or any non-refunable deposits with venues, already incurred from any refund.
Epicurean Food and Wine Tours have a 4-person minimum and we reserve the right to cancel the tour if we do not have these numbers to operate. You may be given the option to upgrade to a private tour or delay your travel. We will contact you 1-2 days prior to discuss.
All bookings need to be confirmed by you 24 hours before tour departure time at :0418 336 005 or firstname.lastname@example.org. This is to clarify departure point and time and any other special requirements. Failure to do so may mean a late cancellation with no refund (our discretion)
We have the right to change the itinerary due to availability and our decision for the best cellar door or winery restaurant experience on the day.
We reserve the right to deduct a cleaning fee at cost for any damage incurred either on the vehicle or at venues visited
Small Group Tour 2-6 guests Cancellation
7 + days before the tour you receive a 100% refund.
2 days (48 hours) before the tour date you receive 50% refund
2 days or less is considered a late cancellation with no refund
“No shows” on the day is a late cancellation, No Refund, however we will provide a credit for 12 months that can be booked at a later mutually agreeable date.
We will provide a full refund if any cancellation caused by us.
Private Tour Tours for Two or Private Charter Cancellation
Require credit card details and a non-refundable deposit of $200 to secure the booking. Full payment is required at 3 days before the tour commences.
10+ days before the tour date, 100% refund of balance after deposit
less than 10 days before the tour date, 75% refund after deposit
less than 5 days before the tour date, 50% refund after deposit
“No Show” on the day, No Refund, however we will provide a credit for 12 months that can be booked at a later mutually agreeable date.
We quote with regard to the number of guests advised on the day and will quote to a range of 2 and re-quote if the number of guests changes.
We will give you a full refund if any cancellation caused by us.
All cancellations and amendments must be received in writing at: email@example.com